These terms govern your use of the CreditLicence website and the consumer credit licence application service we provide. Please read them carefully. By placing an order with us, you agree to these terms.
1. About us
CreditLicence is a trading name of Pi Zeta Ltd, a company registered in England & Wales (Company No. 10132555), with its registered office at 2nd Floor, 10-12 Bourlet Close, London, W1W 7BR. In these terms, "we", "us" and "our" refer to Pi Zeta Ltd trading as CreditLicence, and "you" and "your" refer to the customer purchasing our service.
2. Our service
We prepare a pack of documents to support an application for FCA consumer credit authorisation, typically a limited permission application. Our service includes preparing documents such as a regulatory business plan, compliance policies, a compliance monitoring programme, financial forecasts based on the information you provide, and guidance for the FCA Connect application portal.
3. No guarantee of outcome
The decision to grant or refuse FCA authorisation rests entirely with the FCA. We cannot and do not guarantee that your application will be approved, nor any particular timescale for the FCA's decision. Our role is to help you prepare a complete and well-evidenced application. The FCA's own application fee is non-refundable by the FCA regardless of the outcome.
4. Eligibility
By placing an order, you confirm that you are at least 18 years old, that you are acting on behalf of a business, and that you have the authority to enter into this contract on behalf of that business.
5. How a contract is formed
When you place an order and complete payment, we will confirm acceptance of your order by email. A binding contract between you and us is formed at the point we send that confirmation.
6. Price and payment
The price for our document pack is £995 unless otherwise stated at the time of your order. Payment is taken in full at the time of ordering, through our payment provider, Stripe.
The FCA application fee is separate and is not included in our price. The FCA charges its own application fee (currently £550 for a limited permission application), which you pay directly to the FCA when you submit your application. That fee is set by the FCA, not by us, and may change.
7. Your responsibilities
The quality and accuracy of the documents we prepare depend on the information you give us. You agree to:
- Provide accurate, complete and truthful information in our questionnaire and at all times;
- Respond promptly to any requests from us for further information or clarification;
- Review the documents we provide before submitting them to the FCA;
- Submit your own application to the FCA and respond to the FCA's questions within the time it allows.
We are not responsible for delays, errors or an unsuccessful application that result from inaccurate, incomplete or late information provided by you.
8. Delivery
We aim to deliver your completed document pack within three working days of receiving your fully completed questionnaire and any information we have requested. This timescale depends on you providing the information we need.
9. Follow-up support
Our service includes reasonable support to help you respond to follow-up questions from the FCA relating to the application pack we prepared. This does not include preparing a separate or substantially different application, nor work relating to a change in your business after delivery, which may be subject to an additional fee agreed with you.
10. Cancellation and refunds
We want our refund position to be clear and fair. Because the documents we produce are prepared specifically for your business, the following applies.
Before we begin work. If you change your mind before we have started preparing your documents, you may cancel for a refund of the fee you paid, less a small administration fee of £75 to cover payment processing and handling. To cancel, email us at info@creditlicence.com.
Once we have begun work. When you place your order and complete your questionnaire, you are asking us to begin preparing your documents straight away, and you agree that we may do so. Because the work is bespoke to you, has real value as soon as it starts, and cannot be resold to anyone else, the fee is non-refundable once we have begun preparing your documents.
When work "begins". We treat work as having begun when we start preparing your documents after receiving your completed questionnaire.
Your statutory rights as a consumer. If you are buying as a consumer (rather than for the purposes of a business) and you have a legal right to cancel, nothing in this clause removes that right. Where you have a statutory right to cancel and we have not yet started work, you are entitled to a full refund without the administration fee. Where you have asked us to begin during your cancellation period and we have done so, you may be required to pay for the work carried out up to the point you cancel. Most of our customers buy for business purposes, so these consumer cancellation rights will not usually apply — but where they do, they take precedence over this clause.
If something is wrong. If you believe there is a problem with the documents we have prepared, contact us and we will put it right. This does not affect any legal rights you may have if our service is not carried out with reasonable care and skill.
None of the above affects the separate FCA application fee, which you pay directly to the FCA and which the FCA does not refund if your application is withdrawn or refused, and it does not change the fact that we cannot guarantee the outcome of your application (see section 3).
If you believe something has gone wrong with the service we have provided, please contact us — we will always deal with your concerns fairly and work to put things right.
Nothing in this section removes any statutory cancellation rights you may have as a consumer. Where those rights apply and you have asked us to begin work, they may be limited or lost once the service has been performed, to the extent permitted by law.
11. Intellectual property
On full payment, we grant you a licence to use the documents we prepare for the purpose of your own FCA application and your business's ongoing compliance. The underlying templates, formats and know-how we use remain our property. You may not resell, redistribute or commercially exploit our documents or templates.
12. Limitation of liability
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
Subject to that, our total liability to you arising out of or in connection with our service, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid us for the service. We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. In particular, we are not liable for the FCA's decision on your application or for the FCA's non-refundable fee.
13. Confidentiality
We treat the information you provide as confidential and use it only to provide our service and as set out in our Privacy Policy.
14. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are those in force at the time you place it. The "last updated" date at the top of this page shows when these terms were last revised.
15. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16. Contact us
If you have any questions about these terms, please contact us at info@creditlicence.com.